CITIZEN WATCH

Shipping costs for each item are advised on the checkout page and start at $10. Click and Collect is free. Note, not all items are able to be shipped, and will have Click and Collect as the only option at checkout.

As soon as your order is sent from our stores, you will receive an email to confirm that it's on its way. You can track your order on the courier services website, using the tracking number in the shipping email.

Your tracking number and a link to the courier service delivering your order can be found in your order shipping email. 

If your item has not arrived, please contact the courier company and quote your shipping reference. If you have not received a shipping reference from us, please contact the store directly or email [email protected]

We aim to process and ship all orders within 1-2 days. Please note during sales or promotional periods this may be slightly longer. Once the order has been dispatched by us, the courier service will advise you of their delivery schedule (usually 1-3 days after dispatch for metro orders).

Please allow 1-2 days for your order to be ready instore. You can always phone or email us to check if your order is ready for collection.

If for any reason there is a fault with your online order, you can return it by taking it into one of our stores during the item’s warranty period. You can find our store locations here. Please bring the receipt / order confirmation with you. Once we have confirmed your return, our warranty policy is repair, replace, credit note. 

If you are unable to return the item to the store, please contact the store the item was purchased from, direct. If faulty, seller shipping costs will be covered by DollarDealers.

You are unable to cancel or amend an order once you have placed it.

If you have received an incorrect item in your order, please let us know immediately by contacting the store or emailing [email protected] 

If you need to contact us, please email the store directly or [email protected] and quote your order number. We aim to reply within 1-2 business days.